Ensure website access and useability Evidence Guide

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Evidence Guide: ICAWEB422A - Ensure website access and useability

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

ICAWEB422A - Ensure website access and useability

What evidence can you provide to prove your understanding of each of the following citeria?

Design a site user test

Establish usability test methods
Identify critical business functions
Identify full range of users
Confirm user expectations through market analysis, business intelligence and customer feedback
Establish performance potential of the business from business requirements or other approved sources
Establish performance measurement and success criteria to measure actual performance against user expectations
Test site when ready and record outcomes

Establish usability test methods

Completed
Date:

Teacher:

Evidence:

Identify critical business functions

Completed
Date:

Teacher:

Evidence:

Identify full range of users

Completed
Date:

Teacher:

Evidence:

Confirm user expectations through market analysis, business intelligence and customer feedback

Completed
Date:

Teacher:

Evidence:

Establish performance potential of the business from business requirements or other approved sources

Completed
Date:

Teacher:

Evidence:

Establish performance measurement and success criteria to measure actual performance against user expectations

Completed
Date:

Teacher:

Evidence:

Test site when ready and record outcomes

Completed
Date:

Teacher:

Evidence:

Conduct user test

Document process performance indicators and benchmarks and disseminate to sample group of users
Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification
Ensure maximum user satisfaction through ease of navigation controls and design
Ensure user and legal, accessibility, privacy and equity requirements and expectations are met

Document process performance indicators and benchmarks and disseminate to sample group of users

Completed
Date:

Teacher:

Evidence:

Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification

Completed
Date:

Teacher:

Evidence:

Ensure maximum user satisfaction through ease of navigation controls and design

Completed
Date:

Teacher:

Evidence:

Ensure user and legal, accessibility, privacy and equity requirements and expectations are met

Completed
Date:

Teacher:

Evidence:

Evaluate user test

Collate site performance results and measure against performance indicators and benchmarks based on user expectations
Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements
Establish an evaluation feedback mechanism and provide to users

Collate site performance results and measure against performance indicators and benchmarks based on user expectations

Completed
Date:

Teacher:

Evidence:

Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements

Completed
Date:

Teacher:

Evidence:

Establish an evaluation feedback mechanism and provide to users

Completed
Date:

Teacher:

Evidence:

Document results

Identify solutions to problems during the testing phase
Discuss problems with developers and ensure solutions are continuously refined
Ensure proposed solutions meet business requirements and user expectations
Document final solutions in line with organisational guidelines, and distribute to appropriate person

Identify solutions to problems during the testing phase

Completed
Date:

Teacher:

Evidence:

Discuss problems with developers and ensure solutions are continuously refined

Completed
Date:

Teacher:

Evidence:

Ensure proposed solutions meet business requirements and user expectations

Completed
Date:

Teacher:

Evidence:

Document final solutions in line with organisational guidelines, and distribute to appropriate person

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: research user needs design a valid usability test facilitate the test process and document the results propose solutions to meet user needs and the current and future needs of the business.
Context of and specific resources for assessment	Assessment must ensure access to: analysis software ebusiness website organisational policy and procedures requirements documentation site server site server software web servers appropriate learning and assessment support when required modified equipment for people with special needs.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate designing and conducting a site user test review of candidate’s documented test performance results measured against performance indicators and benchmarks verbal or written questioning to assess candidate’s knowledge of features of benchmark websites provided by candidate for review.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to liaise with users and website developers

literacy skills to:

document solutions in line with organisational guidelines

document test results

interpret organisational requirements

planning and organisational skills to conduct market analysis

technical skills to:

analyse a website

analyse the evaluation

design and implement technical tests

develop a website

evaluate tests and give feedback on the evaluation.

Required knowledge

detailed knowledge of:

principles of accessibility and equity in the context of website development

technical performance measurement

user testing principles and techniques

website architecture

website privacy

website security

work load metrics

overview knowledge of:

business process design

customer and business liaison

electronic commerce modelling language

organisational policy and procedures relating to website functionality.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:	department within the organisation person within a department third party.
Business requirements may refer to:	business network people in the organisational system.
Success criteria may include:	cost implications technical and logistical considerations timeframe.
Business specification may include:	current system functionality technical requirements user problem statement.
Requirements may refer to:	business network people in the organisation system implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs.
Feedback mechanism may include:	interviews meetings questionnaires surveys.
Solutions may include:	implementing a new system new hardware and hardware upgrades new software and software upgrades user training.
Problems may refer to:	network people in the organisation problems with the business system.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Appropriate person may include:	authorised business representative client supervisor.

NTISthis.com

Evidence Guide: ICAWEB422A - Ensure website access and useability

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

ICAWEB422A - Ensure website access and useability

Design a site user test

Conduct user test

Evaluate user test

Document results

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _